I remember quite a few years back when Motorola was the tech company. It made chips for the Mac and created hundreds if not thousands of products for business, consumers, and telecommunications firms. It was true that everyone had something associated with Motorola or created by them.
But of late Motorola has gone the way of Hewlett-Packard (HP) in that back when it was a more specialized company before it was a mega company it built quality products that you could count on for a long time. Well as I have experienced with HP’s crap over the years, Motorola’s has become more and more the worst designed, worst supported, most expensive product on record.
Back when Motorola and Texas Instruments were the only guys out there making some of the tech products of the day they made great products. Now it I have had cell phones, cable modems and even an Android tablet that is sub-par to other manufacturers. This is not acceptable from the grand-daddy of the tech world.
Add the inferior products to the customer service that has been farmed out and outsourced to the third-world (they work directly from standard scripts and have no autonomy to do anything to resolve your issue) and you could easily wend up with a brick that cost hundreds of dollars.
My latest issue came up when I was purchasing the Xyboard Android tablet. Now Android tablets are going to be dime a dozen real soon but I thought the Xyboard would be cool. I did a little research and it was going to fit my needs so I ordered it online – they immediately charged my card but it took them a week to ship the order when they said it would be the next day or so before shipping.
So upon receiving the tablet the wifi wouldn’t work and through research on the net I found that the wifi on the device which should work at both 2.4 and 5GHz frequencies really only works at the 5GHz. Unfortunately I need it to work with at 2.4GHz. As it always happens the faster and smoother a purchase can be then the opposite has to be the case for the return – I have to speak to someone and get an RMA nothing online. So I contact Motorola and after a good 20-minute wait on hold waiting for one of the good India/Bangladesh representatives they start the script. I try to get her to just take the return and do marketing to me while I’m trying to do a return.
Couple more minutes on the call and she says I will get an e-mail with the RMA information. Of course that has not happened so I will need to call them again.
Poor Motorola! What a tremendous downfall from the treasured best in tech to an “also manufactured by”.
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