I have had Sprint once before and for a mobile company their service is about as par for the course as you can get. Sometimes pretty good, sometimes pretty bad – but I’ve had ’em all AT&T is good 50-50, Verizon 50-50 and T-Mobile… well I hear they’ve gotten better.
But Sprint’s phone service is not bad it is their overseas customer service. Now I am not knocking overseas call centers at all, sometimes they work as they are supposed to, but many times it is not just the language barrier that is the problem. Overseas call center employees many times can’t do the same thing a rep in the states directly for the company can do.
The reason why this is on my mind is the timeliness of their awful telephone reps. I am having an account security problem and none of them can explain how to remove the security problem. First, it was the I will put in a ticket for this and you can try again later to see if it is fixed. I don’t want to do the trial and error game, you fix it and shoot me an e-mail. Second, it was the excuse – “We’re working on our website.” No go honey, if this problem has not been fixed since late last year then it ain’t getting fixed. Third, let’s delete your account and you can set it up in 3 days after the system has purge the old. Thank God my doctor doesn’t say things like that.
Now, I understand when you have a phone stolen or lost they do things so the thieves can’t screw with your account. Good. But come on, you either figure out how to mitigate that or figure out how to deactivate errant devices – don’t just say for security you can’t manage your account. Then what had me hopping mad was when I said let me speak with a supervisor and after 20 min the lovely lady says give me your password so I can try it. Well I ain’t just a regular customer. I am a computer engineer who at one time in my career acted as security enforcer – I don’t give my password to NOBODY NOWHERE NOHOW!!! So I said, you have access to it – just change it to SPRINT1111111 and then when you’re all done I’ll set it back to my fucking super-secret 10-digit monstrosity of a password.
Now I did it. Please wait she says. Fifteen minutes later I’m still listening to hold music. Now I understand the fifth circle of hell. I still haven’t made it to the seventh yet but I am fast approaching it. When I start trowing this piece of shit phone against the wall I will know I have arrived.
Pray for me ya’ll, please pray for me I think I’m going down for the count.
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